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When your Netgear router fails to connect to the internet, it can disrupt your entire network. Here are steps to diagnose and potentially resolve this common issue:

1. Check Physical Connections**: Ensure that all cables connecting your Netgear router to the modem and power source are securely plugged in. A loose connection can prevent internet access.

2. Power Cycle Your Devices**: Turn off your Netgear router and modem. Wait for about 30 seconds, then turn them back on. Allow a few minutes for them to fully restart and reconnect to the internet.

3. Verify Internet Service**: Confirm that your internet service from your ISP (Internet Service Provider) is operational. Connect a computer directly to the modem to see if it can access the internet. If not, contact your ISP for assistance.

4. Update Router Firmware**: Outdated firmware can cause connectivity issues. Log in to your Netgear router's web interface using a browser. Navigate to the firmware update section and follow the instructions to update to the latest firmware version provided by Netgear.

5. Check Router Settings**: Ensure that your Netgear router settings are correctly configured. Verify DHCP settings, IP address assignments, and wireless settings to ensure they are aligned with your ISP’s requirements.

6. Reset Router to Factory Settings**: If troubleshooting steps fail to resolve the issue, consider resetting your Netgear router to factory settings. This action clears all customized settings and restores the router to its default configuration. Remember to reconfigure the router after resetting.

7. Contact Netgear Support**: If the problem persists, contact Netgear customer support. Provide details about your router model, the issue you’re experiencing, and any troubleshooting steps you’ve already taken. Netgear support can offer further assistance or advise on possible hardware replacements if necessary.

In conclusion, troubleshooting steps like checking physical connections, power cycling devices, updating firmware, and verifying router settings can often resolve issues when your Netgear router is not connecting to the internet. If problems persist, contacting Netgear support ensures expert assistance in resolving router-related connectivity issues promptly.